Technical Support Engineer

Reference Number: TechSupportCon001


·         Provide first-tier technical support on the latest products and systems across multiple integration points.

·         Support customers with design, development, infrastructure and maintenance related queries and issues.

·         Interact directly and indirectly with all levels of technical users.

·         Ensure comprehensive and clear communication via live telephone support, customer-generated web queries and other support channels as required.

·         Manage and maintain support workload through electronic task management system and reporting.

·         Interact with the community through technical online forum.

·         Share technical knowledge and expertise with your team through knowledge base articles, white papers and technical presentations.

·         Innovate, share ideas and participate in improvements across all facets of the business, from the product to operational systems to team improvements.


What you’ll bring to the table:

·         A bachelor’s degree in Computer Science or other technical degree and 1-3 years’ software support experience on Microsoft server technologies OR

·         Recent MCITP, MCSE, MCPD or MCSD certification and 1-3 years of software support on Microsoft server technologies OR

·         1-3 years of software support on Microsoft server technologies AND

·         A passion for technology

·         A passion for customer service.

·         A fast learner with a keen eye for complex systems and models.

·         The ability to understand the flow of data through multiple systems.

·         Strong communication skills and attention to detail.

·         Ability to interact and communicate with individuals at all levels of the organization.

·         Proven ability to troubleshoot and problem-solve a diverse range of software issues.

·         Flexibility to change direction and focus based on the needs of the department or business goals.

·         Ability to work effectively in a team environment.

·         Fundamental understanding of core Microsoft components required for installation and integration

Additional qualifications:

·         Understanding of workflow systems and their application to customer business process improvement.

·          Experience in Web Technology and debugging or troubleshooting – HTML, JavaScript, SOAP, WCF or REST, Web Debugging Tools

·          Experience in Cloud technologies like Azure Active directory, SQL Azure and SharePoint online (O365)

·         Experience in database technologies like SQL server or SQL Azure

·         Experience in any BPM products would be highly preferable.

·         Ability to pass a pre-employment background check.

 Interested? Contact the Actaris Recruitment team TODAY!

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