PLM Support Consultant

Reference Number: PLM101
Location: France

PLM Technical Support Consultant – France

As a technical support specialist, you are quick-thinking and a fast study. In this role you are responsible for post-implementation front-line customer support for the PLM solution. You will work directly with customers to quickly resolve questions and issues promptly and efficiently in a professional manner.

  • Strong and confident Customer Facing / Support skills
  • Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments. Skills in performance tuning and optimization and troubleshooting relative to the software stack web environment.
  • Experience with Windows operating systems
  • Experience deploying and configuring Web Applications
  • MS Office tools including MS Project and Visio, and related scripting languages
  • Highly developed problem analysis and solving skills.
  • Ability to adapt to a rapidly evolving technology and commercial environment.
  • Analysing complex problems to evaluate alternatives and identify sound options.
  • Making an impact and establishing credibility with internal and external customers.
  • Establishing contacts in the organization and interacting effectively with them.
  • Communicating effectively to ensure others are fully briefed and listening to ensure a mutual understanding.
  • Resolving problems in order to clarify situations and create a way forward.
  • Customer Satisfaction Focus
  • Availability for overnight travel.
  • Achieve proficiency with software installation and functionality
  • Build and maintain solid customer relationships by providing superior customer support via email, telephone, WebEx, and other electronic medium
  • Assist in the development and maintenance of online solutions
  • Troubleshoot defects and log support cases
  • Act as a customer advocate by creating enhancement requests
  • Work collaboratively to build and maintain productive working relationships with customer support team members, engineering, quality assurance, sales, pre-sales and implementation teams.

Education and/or Experience

  • Bachelor’s Degree or equivalent in; Computers and/or Fashion Design
  • 3-4+ years of Customer Service or related experience
  • Excellent communication and interpersonal skills
  • Excellent time management skills
  • Detail oriented and ability to multi-task
  • Excellent command of the English language

Skills

  • Salesforce experience a plus
  • WebEx experience a plus
  • Web – and email-savvy
  • Familiarity with PLM or PDM solutions a plus
  • Understanding of PDM/PLM integration with enterprise solutions such as ERP a plus
  • Fluency in Italian, German, French, Spanish or Russian languages are a plus

Interested? Contact the Actaris Recruitment team TODAY!!!

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